PRIVACY POLICY
Privacy & Website Terms
Riveredge Consulting is committed to protecting the privacy, confidentiality and security of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state health records legislation.
This page outlines how personal information is handled and the terms governing use of this website.
1. Collection of Personal Information
We collect personal information that is reasonably necessary to provide psychiatric and psychological services. This may include:
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Name, date of birth and contact details
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Medicare and health fund details
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GP and referring practitioner information
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Medical and psychiatric history
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Medication history
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Reports from other health professionals
Information may be collected directly from patients or from other treating practitioners involved in care.
We collect only information necessary for clinical, administrative and regulatory purposes.
2. Use and Disclosure
Personal information is treated as confidential and used primarily for:
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Clinical assessment and treatment
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Communication with other treating practitioners
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Medicare and billing purposes
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Practice administration
Information may be disclosed:
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With patient consent
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Where required or authorised by law
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Where necessary to lessen or prevent a serious threat to health or safety
This includes mandatory reporting obligations under applicable legislation.
3. Mandatory Reporting & Legal Obligations
Health practitioners may be legally required to disclose information in circumstances including:
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Serious and imminent risk of harm
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Child protection reporting requirements
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Notifiable conduct obligations under AHPRA
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Subpoenas or lawful court orders
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Public health legislation requirements
Disclosures are limited to what is legally required.
4. Storage and Security
Patient records are stored securely using electronic medical record systems with appropriate safeguards.
Access is restricted to authorised personnel. Reasonable steps are taken to protect information from misuse, loss or unauthorised access.
Records are retained in accordance with statutory requirements.
5. Use of Clinical Documentation Technology
Riveredge Consulting may utilise secure clinical documentation technologies, including AI-assisted transcription or record-support tools, to assist in preparation of consultation records.
Such tools are engaged in accordance with privacy legislation and professional confidentiality obligations. Appropriate contractual safeguards are in place, and information is not used for unrelated purposes.
These technologies support documentation processes and do not replace clinical judgement.
6. Telehealth
Telehealth consultations are conducted using secure platforms where clinically appropriate.
Certain treatments require in-clinic attendance.
While reasonable safeguards are implemented, electronic communication carries inherent risks.
7. Access and Correction
Patients may request access to their personal information in accordance with the Australian Privacy Principles.
Requests should be made in writing. In limited circumstances permitted by law, access may be restricted.
8. Website Use
The information on this website is general in nature and does not constitute medical advice. It is not a substitute for individual clinical assessment.
Submission of a referral or enquiry does not guarantee an appointment.
Riveredge Consulting does not provide emergency or crisis services. In an emergency, contact 000 or attend your nearest hospital.
To the extent permitted by law, Riveredge Consulting is not liable for reliance on information contained on this website.
9. Intellectual Property
All content on this website is the property of Riveredge Consulting unless otherwise stated and may not be reproduced without permission.
10. External Links
This website may contain links to external websites. Riveredge Consulting is not responsible for the content or privacy practices of external sites.
Last updated: February 2026